FAQs
How do I supply my artwork for a custom product?

Contact us for an artwork supply guide here

 

Can you help with the design?

Absolutely, we have a team of talented designers on hand who will be happy to help.  Design prices vary according to the complexity of your request.

 

When will my order arrive?

Delivery varies from product to product.  We aim to produce each product within 4 working days. Delivery can then take 1-4 days, depending on your location.  If you are working to a deadline, we can offer express production/delivery.

 

Where is Band Scrims UK based?

We are based in the heart of the Midlands, UK. (approximately 8 miles from Birmingham City Centre.)

 

How much experience do you have?

Band Scrims UK was established in 2013 and we have been involved in the music industry for over 15 years.  

 

I would like to order multiple products, can i get a volume discount?

Absolutely, please email or call and we can discuss a deal that will suit your budget.

 

How do I pay?

We currently offer payment via bank transfer through BACS and also accept PayPal.

You will receive an email with your invoice for payment, once artwork has been approved.  Your order will be sent to production as soon as full payment has been received.  

 

Do you have any references?

We have worked with hundreds of bands, musicians, labels and commercial clients. Please check out some of our work in the gallery and see if you recognise any of our clients.

 

Do your products take up much room?

All our scrims and backdrops can be suppled with handy tour bags,  keeping everything clean and neat.  An average sized backdrop will weigh less that 3kg and can be folded down making transportation easier.

 

What is the biggest size backdrop you can make?

We can supply stage backdrops to any size.  From small pub and club drops of 2 or 3 metres squared, to giant festival backdrops of 12 metres squared or bigger if needed! Try us, and see what we can do.

 

If you have any further questions, please contact us here:

We are happy to help and look forward to hearing from you.

 

 
 
 
Terms and Conditions of Business

 

1. General

a. These Terms and Conditions are applicable to business relationships and/or contracts made, between Band Scrims UK (further referred to as, ‘we’ or ‘us’ but also referred to as ‘BSUK’ or ‘Band Scrims’ or ‘Band Scrims UK’) registered at Cloverdown, Holly Grove Lane, Burntwood, Staffordshire, WS7 1LU United Kingdom, and the customer (‘you’ or ‘the customer’). These terms and conditions shall also govern your use of our website at www.bandscrimsuk.co.uk or www.bandscrimsuk.com (further referred to as ‘our website’ or ‘the website’). Customers may be businesses/trade or individual retail customers.

b. By using our website you accept these terms and conditions in full. If you disagree with these terms and conditions or any part thereof, you must immediately cease using our website.

c. Products and imagery relating to any product or service on our website does not constitute a legally binding offer. A contract is deemed effective once payment has been offered for any goods and such goods have been dispatched to the customer. The customer shall in all cases, receive an order confirmation either via email or post, with little delay after the order has been submitted and thus accepted by us.

d. We reserve the right to refuse to perform the service promised if it becomes apparent after concluding a contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately and offered an alternative product or service, or a full refund. Further claims against Band Scrims UK are excluded.

e The contractual language is English and the applicable jurisdiction and law that applies to any legally binding contract with Band Scrims UK, is that of England.

 

2. Artwork Submission

a. All artwork must be correct and checked by the customer for approval before being submitted to and accepted by Band Scrims UK. The responsibility of ensuring any designs or artwork submitted by the customer for use with a final end product such as, but not limited to, a Stage Scrim, are free of errors or flaws, remains with the customer. Any designs or artwork created entirely by, modified by or edited by Band Scrims UK shall be checked by the customer for approval before a final end product is made. Liability for any errors or flaws with any such design or artwork present after approval by the customer, remains with the customer.

b. Band Scrims UK shall incur no liability for any errors or flaws not corrected by the customer in any designs or artwork submitted. Band Scrims UK reserves the right to charge additional fees for any alterations required by the customer after such designs or artwork have been sent to print.

c. Band Scrims UK reserves the right to refuse designs or artwork which in its opinion are, or may be of, an illegal or libellous nature.

d. We will make every reasonable effort to ensure the best colour reproduction on all printed work, however, variation is inevitable in the print process, the colour profiles of screens and devices and equipment and thus, we cannot make any kind of guarantee for an exact match in colour or texture between the submitted artworks, designs, photographs, any transparency, any proofs, any graphics files or existing prints that may be scanned or copied and the final print for the customer. This also applies for multiple copies of identical work.

 

3. Delivery

a. Delivery of goods ordered by the customer is conducted by our chosen couriers. Individual price of delivery of goods is our discretion. Band Scrims UK reserves the right to waive any delivery charge for any reason. Once goods have been accepted by you at the address you specify when placing an order, risk of loss of or damage to work completed by Band Scrims UK shall pass to the customer on delivery and thus become your responsibility. We cannot accept liability for lost or damaged goods once accepted by the customer.

b. Domestic deliveries within the United Kingdom are handled by our chosen courier(s). International deliveries may incur additional costs and in some cases, orders may be refused due to inflated cost and/or the risk associated with delivering to certain countries. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer. We do not accept liability for any loss in transit, delays to delivery of goods or additional fees or costs incurred due to customs controls in the country of delivery. You shall be entirely liable for any costs and fees associated with customs.

c. You, or an authorised person, must thoroughly inspect the goods upon receipt of them in order to detect any transportation damage. You should immediately notify the courier and us of any damage you find. We are not liable for damage to goods during transit, however, we will always where possible, assist in rectifying issues such as this with our courier(s). 

 

4. Refunds and Guarantees

a. We provide guarantees for all our generic goods and custom made products. Guarantees for all custom made items covers any faults in the manufacturing of the product including the design, printing and assembly. The guarantee covers the product for its intended use but not through misuse of the product. Products must not be modified or adapted. The guarantee for all custom made products or services is 6 months from delivery. All other generic items or items provided through a supplier, is one year from the date of delivery.

b. In line with the Consumer Contracts Regulations, you are entitled to return goods that you have ordered within 14 days for a full refund provided that:

1. Goods are kept in perfect and re-saleable condition

2. You ensure that you take reasonable care and responsibility of the goods whilst in your possession

3. You do not use the goods and repackage them afterwards with the intention of returning used goods.

4. You return any additional items that were included with your order, such as free items offered to you at the time of purchase, promotional or discounted items offered to you at the time of purchase or anything else that may have been dispatched with your order.

c. EXEMPTIONS: You cannot return tailor made products or services (this specifically refers to scrims, backdrops, cab flags, risers or any other product that includes or features custom artwork or design, CDs or DVDs with broken seals, or any perishable items.) These exemptions do not affect your statutory rights to a refund for goods unfit for purpose and/or faulty.

 

5. Copyright

a. Unless prior negotiation and agreed in writing, the copyright of commissioned artwork and illustrations and anything else whatsoever prepared, developed, designed or created by Band Scrims UK shall vest in and belong to Band Scrims UK. Band Scrims UK may use any artwork or printing for the purposes of promoting itself.

b. The customer shall be entirely responsible for obtaining all necessary consents and permissions to reproduce artwork, photographs, copyright text and/or any other reproducible materials (“Materials”) prior to instructing Band Scrims UK to reproduce the same. This includes any modified artwork, photographs, copyright text and/or any other materials or derivative works. You must obtain written permission from Band Scrims UK to use any of the above.

c. You shall indemnify and hold Band Scrims UK and its representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the materials by Band Scrims UK infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

c. Any design, illustrations, graphics, photographs, diagrams, drawings, logos and their production, and layout, design, code and all other content of websites owned and operated by Band Scrims UK, are the intellectual property of Band Scrims UK. Any branding, logos or intellectual property owned by third parties, appearing on any website owned and operated by Band Scrims UK, remain the property of their respectful owners.

 

6. Privacy Policy

a We adhere to The Data Protection Act 1998 and all sensitive material and data submitted to us by you, or used by us to communicate with you regarding an order, a contract, delivery or for any reason relating to customer service, will be used in accordance with this act. We only keep data for the purpose for which it was intended. We only keep data for the time period that is necessary for the use of that data. We NEVER store payment details of customers nor do we store credit or debit card numbers or details relating to credit or debit cards.

b. The data that we may store about our customers includes, but is not limited to:

- Full Name

- Address

- Date of Birth

- Telephone Number

- Email Address

- Website Domain Name

- Business Address

- Additional Delivery Addresses

We may also store information that helps us to tailor our products and services to your individual requirements or needs.

c. We do not share customer details with any third party, nor do we sell data. We may however need to provide select customer details to our suppliers when fulfilling a contract with you such as an order of an item that forms part of your order with Band Scrims UK. In this instance, only select, necessary data is used.

 

7. Liability

a. Band Scrims UK gives no warranties or guarantees as to the fitness for a particular purpose of any final product or completed work for a customer and all other warranties, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded.

b. Band Scrims UK shall not be liable for any losses incurred due to transit delays not caused by us.

c. Band Scrims UK shall not be liable for any indirect or consequential damages, or losses of profit or anticipated savings or loss of data.

 

8. Invoices

a. Invoices must be settled on the date shown on the invoice copy,  unless explicitly agreed in writing from Band Scrims UK.

b. Band Scrims UK reserves the right to pursue unpaid invoices with reasonable action.

 

9. Variations

a. The terms and conditions on this page may be amended at any time by Band Scrims UK without prior notification. Please make sure you check periodically for the latest version of these terms and conditions, as revised and newer versions will overide previous versions and become applicable from the date and time of their publication on our website.

© 2018 BAND SCRIMS UK

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